In response, some companies are relying more on algorithms to review content. Content moderators are often required to look at some of the most brutal and horrific content posted on the internet. Many content moderators have reported struggling with mental health issues due to the emotionally taxing nature of the role. Although content moderators are often full-time employees, but Facebook relies heavily on independent contractors to do the job. Facebook spending billions of dollars to review millions of pieces of content every day employing 15,000 full-time content moderators. In other words, when content is submitted by a user to a website, that piece of content will go through a moderation process to ensure that the content complies the regulations of the website and is not illegal, inappropriate, or harassment.Ĭontent moderation can be done by manually by humans or through automated moderation systems using artificial intelligence (AI). Content is screened based on platform-specific guidelines, or “community guidelines,” to determine whether the content should be removed, flagged, or published to the online platform. User-generated content (UGC) refers to any type of online subject matter, including text, pictures, videos, and memes, that is created by users rather than by a company, platform, or brand. However, the practical challenges of screening the exponential amount of online content as well as the moral dilemma of what to remove and what to publish has made content moderation a contentious issue in recent years.Ĭontent moderation is when an online platform, often a social media company, screens and monitors user-generated content to ensure that it is appropriate. Facebook, Twitter, YouTube, and TikTok each employ thousands of these content moderators to review content. Accordingly, social media companies have turned to content moderators to screen online content to create safer online space for people to interact. With social media becoming an ever more prevalent part of our daily life, the need to moderate discussion and content on social media platforms has also grown.
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